Sudden Water Quality Problem? We Can Help.
Rust-colored water, rotten egg smell, sudden hardness, or equipment failure. Call us for fast diagnosis and same-week service in Columbus and Central Ohio.
For sudden water quality changes that affect your family's health or safety, call (614) 476-8711. We prioritize urgent calls and will get a technician to you as quickly as possible.
Common water emergencies we handle
Iron bacteria, corroded pipes, or a failing iron filter. Can stain laundry and fixtures within hours.
Hydrogen sulfide gas from well water, or sulfur bacteria in a water heater or softener. Unpleasant and potentially harmful at high levels.
Softener failure, salt bridge, or resin exhaustion. Hard water can damage appliances quickly.
Air in lines (usually harmless), sediment, or bacterial contamination. Requires testing to determine cause.
Possible contamination from nearby source. Stop using water for drinking immediately and call us.
Clogged sediment filter, failed pressure tank, or closed bypass valve.
Failed brine line, cracked tank, or stuck float valve. Can cause significant water damage.
What to do while you wait
Rust-colored water, hard water, and most taste/odor issues are unpleasant but not acute health emergencies. The exception is chemical contamination — if you suspect that, stop using the water.
If the cause is unknown, use bottled water for drinking and cooking until we can test and diagnose.
Did you recently run out of salt? Did a plumber do work? Did you notice anything unusual? This helps us diagnose faster.
Iron-stained water can permanently stain white fabrics. Wait until the issue is resolved.
Frequently Asked Questions
My water suddenly turned orange or brown — is it safe?
Orange or brown water is usually caused by iron or rust and is not acutely dangerous, but it will stain laundry and fixtures. Don't run white laundry. Call us for a same-week diagnostic visit.
My water smells like rotten eggs — what should I do?
A rotten egg smell is hydrogen sulfide gas, which is common in well water and can also develop in water heaters. It's unpleasant and can be harmful at high concentrations. Call us for a water test — we can identify the source and recommend the right treatment.
My water softener is leaking — what do I do?
Turn the bypass valve to bypass mode to stop water flowing through the softener, then call us. The bypass valve is typically a red or blue handle on the back of the unit. This stops the leak while keeping water flowing to your home.
How quickly can you respond to an emergency?
For urgent situations, call us directly at (614) 476-8711. We prioritize urgent calls and typically schedule same-day or next-day visits for active water quality emergencies.
Water problem right now? Call us directly.
We prioritize urgent calls and will get a technician to you as quickly as possible.
(614) 476-8711